FAQ
General
Section titled “General”What is Prudai Platform?
Section titled “What is Prudai Platform?”Prudai Platform is the umbrella environment with multiple products: LEO (legal assistant at https://app.prudai.com), VERA, and ZIA. Inside your selected product, the assistant helps with analysis, summarization, structuring and drafting — grounded in your own documents and enabled knowledge sources (such as legislation and case law).
Does a trial cost money?
Section titled “Does a trial cost money?”No. You start with a card-free 14-day trial — no credit card required. After the trial, billing runs through Stripe.
Can the assistant be wrong?
Section titled “Can the assistant be wrong?”Yes. Treat output as a draft and verify anything critical (citations, deadlines, amounts, source references).
Where can I find legal and security information?
Section titled “Where can I find legal and security information?”Use the official centers:
- Legal Center: legal.prudai.com for legal documentation (such as terms, privacy, Data Pro Statement, and Fair Use Policy).
- Trust Center: trust.prudai.com for security/compliance information (such as controls, certifications, subprocessors, and FAQ).
What drives answer quality?
Section titled “What drives answer quality?”Usually this combination:
- your prompt (goal, audience, constraints, desired format),
- the documents the assistant is allowed to use (project/personal/KBs),
- which tools you enabled under Knowledge,
- the chosen mode (e.g. DeepThink for difficult tasks).
How do I reference a document?
Section titled “How do I reference a document?”Use document mentions with @:
- type
@and pick from the list, - names with spaces:
@"...".
How do I reference a task?
Section titled “How do I reference a task?”In project chat, use #:
- type
#and pick from the list, - names with spaces:
#"...".
What does DeepThink do?
Section titled “What does DeepThink do?”DeepThink uses a heavier model for more complex tasks. It’s slower but helps with:
- long prompts,
- complex analysis,
- many constraints,
- careful drafting.
More: Chat.
Can I branch a chat?
Section titled “Can I branch a chat?”Yes. From any message you can create a branch to explore an alternative path without disturbing the main chat. The original chat stays intact.
Can I use voice?
Section titled “Can I use voice?”Yes, voice chat is available in the chat interface, so you can speak instead of type.
How do I set my specialization?
Section titled “How do I set my specialization?”During first-time onboarding you complete a short wizard for your specialization (three-axis taxonomy). You can re-run it later via Settings → Specialization. Your specialization determines which sources and tools are proposed by default.
What is Memory?
Section titled “What is Memory?”Memory is a personal memory layer where the assistant retains stable preferences about you. You manage your memories (add, delete, GDPR export) on the Memory page. See Settings.
Projects & documents
Section titled “Projects & documents”Why wait for “Processed”?
Section titled “Why wait for “Processed”?”Because the assistant can only reliably search and cite after ingestion/indexing completes.
Can I edit metadata?
Section titled “Can I edit metadata?”Yes. Titles, tags, dates and notes help retrieval and improve outputs (timelines, summaries, etc.).
Word add-in (LEO only)
Section titled “Word add-in (LEO only)”Why does sign-in open a separate window?
Section titled “Why does sign-in open a separate window?”Because SSO commonly can’t run inside iframes. The add-in uses an Office dialog for login and then syncs the session.
More: Word add-in.