FAQ
General
Section titled “General”What is Prudai Platform?
Section titled “What is Prudai Platform?”Prudai Platform is the umbrella environment with multiple products: LEO (legal assistant at https://app.prudai.com), VERA, and ZIA. Inside your selected product, the assistant helps with analysis, summarization, structuring and drafting — grounded in your own documents and enabled knowledge sources (such as legislation and case law).
Does a trial cost money?
Section titled “Does a trial cost money?”No. You start with a card-free 14-day trial — no credit card required. After the trial, billing runs through Stripe.
Can the assistant be wrong?
Section titled “Can the assistant be wrong?”Yes. Treat output as a draft and verify anything critical (citations, deadlines, amounts, source references).
Where can I find legal and security information?
Section titled “Where can I find legal and security information?”Use the official centers:
- Legal Center: legal.prudai.com for legal documentation (such as terms, privacy, Data Pro Statement, and Fair Use Policy).
- Trust Center: trust.prudai.com for security/compliance information (such as controls, certifications, subprocessors, and FAQ).
What drives answer quality?
Section titled “What drives answer quality?”Usually this combination:
- your prompt (goal, audience, constraints, desired format),
- the documents the assistant is allowed to use (project/personal/KBs),
- which tools you enabled under Knowledge.
Which knowledge sources does PrudAI have?
Section titled “Which knowledge sources does PrudAI have?”A complete, automatically generated overview of all sources (legislation, case law, registers, regulators, and curated knowledge bases per legal area) is at Knowledge sources. Which sources you see depends on your product and your specialization.
What are the weekly feature tips and how do I turn them off?
Section titled “What are the weekly feature tips and how do I turn them off?”The feature tips are short weekly emails about features you have not used yet, driven by your competence profile on the settings page. If you do not want them by email, disable the email channel for the feature_tips category under Notifications.
How do I reference a document?
Section titled “How do I reference a document?”Use document mentions with @:
- type
@and pick from the list, - names with spaces:
@"...".
How do I reference a task?
Section titled “How do I reference a task?”In project chat, use #:
- type
#and pick from the list, - names with spaces:
#"...".
Can I branch a chat?
Section titled “Can I branch a chat?”Yes. From any message you can create a branch to explore an alternative path without disturbing the main chat. The original chat stays intact.
Can I use voice?
Section titled “Can I use voice?”Yes, in three ways:
- Dictate in chat: click the microphone on the right of the input bar and speak your question — see Chat.
- Dictaphone in projects: dictate a longer memo that lands in your case file as a searchable transcript — see Projects.
- Upload audio: an existing recording (e.g.
.mp3or.m4a) is transcribed automatically during processing — see Files.
Can I have a recorded meeting worked out?
Section titled “Can I have a recorded meeting worked out?”Yes. Upload the audio file into your project or under My files; transcription runs automatically. Then ask in chat, for example: “turn this recording into a meeting report”.
How do I get an answer into Word or PDF?
Section titled “How do I get an answer into Word or PDF?”Every answer has a button row with export to Word and PDF (with organization branding and citations preserved). In project context you can save the Word export straight into your project documents. See Export.
What does the prompt improver do?
Section titled “What does the prompt improver do?”The bulb on the right of the input bar rewrites your rough question into a complete, structured instruction — using the conversation so far as context. You review the rewritten prompt before sending. See Prompt library.
How do I verify what an answer is based on?
Section titled “How do I verify what an answer is based on?”Click a citation under or inside the answer: the source text (ruling, statute, or document) opens in a drawer so you can read the passage yourself before adopting it. See Citations & source availability.
How do I set my specialization?
Section titled “How do I set my specialization?”During first-time onboarding you complete a short wizard for your specialization (three-axis taxonomy). You can re-run it later via Settings → Specialization. Your specialization determines which sources and tools are proposed by default.
What is Memory?
Section titled “What is Memory?”Memory is a personal memory layer where the assistant retains stable preferences about you. You manage your memories (add, delete, GDPR export) on the Memory page. See Settings.
Projects & documents
Section titled “Projects & documents”Why wait for “Processed”?
Section titled “Why wait for “Processed”?”Because the assistant can only reliably search and cite after ingestion/indexing completes.
Can I edit metadata?
Section titled “Can I edit metadata?”Yes. Titles, tags, dates and notes help retrieval and improve outputs (timelines, summaries, etc.).
Can we share firm-wide knowledge?
Section titled “Can we share firm-wide knowledge?”Yes. Administrators (OWNER/ADMIN) can fill an organizational knowledge base with models, house-style clauses, and the office handbook; everyone at the firm then gets answers grounded in them. See Knowledge.
Word add-in (LEO only)
Section titled “Word add-in (LEO only)”Why does sign-in open a separate window?
Section titled “Why does sign-in open a separate window?”Because SSO commonly can’t run inside iframes. The add-in uses an Office dialog for login and then syncs the session.
Will there be an Excel or Outlook add-in?
Section titled “Will there be an Excel or Outlook add-in?”Yes, add-ins for Excel and Outlook are in development and coming soon.
More: Word add-in.